FREQUENTLY ASKED QUESTIONS
If I purchase a Nauta card in an ETECSA’s office, can I use it in navigation rooms belonging to other entities in the country?
Yes, it can be used in hotels, airports, tourist centers and other points of sale having no restriction to access the service.
Where can I quickly check out my account status?
From the authentication window you can quickly access the USER INFORMATION option. In addition, you can check out your account without time consumption on the USER PORTAL.
What operations can I perform in the USER PORTAL?
From the USER PORTAL a session is started to access the website https://www.portal.nauta.cu, where users can manage their access accounts and perform a series of operations depending on the type of account requested by the customer.
In temporary accounts: Users know the general information and connections details. To view the last session immediately after closing it, you have to wait a 10-minute term for the system to be updated.
If I review the USER INFORMATION option, do I use up connection time?
You can access the USER INFORMATION option to check out your account balance and other information of interest without connection time consumption.
Do I use up connection time when checking out options on the authentication window?
From the authentication window you can access the HELP, USAGE CONDITIONS, USER INFORMATION and USER PORTAL options, without connection time consumption.
Do I have to enter my username and password to access the options on the authentication window?
Only to consult the USER INFORMATION.
Where should I go in case of any non-conformity or complaint related to the service?
If you have any disagreement or complaint, you should contact the staff responsible at the navigation room you are in, by calling 118 (Commercial information and complaints and claims support service), or by email at atencion.usuarios@etecsa.cu
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