Customer Care
About us

FREQUENTLY ASKED QUESTIONS

1

What is the new Transfermóvil service "El Bulevar Mi Transfer"?

It is a web portal where each person or entity establishes its point of sale or business to manage payments made by customers through Transfermóvil.

2

What is the purpose of Bulevar?

To enable both the payment and collection management when providing services to the population.

3

Can any self-employment business be associated to Bulevar?

Yes, all self-employment businesses that are interested can join the Bulevar web portal, including points of sale, restaurants and cafeterias.

4

How will my customers pay with Bulevar Mi Transfer?

To do so, they only need to

  • Access the Transfermóvil app;
  • Select Operations/Online Payment;
  • Scan the QR code of the service to be paid (static or dynamic) available in the business.


 

5

What do static and dynamic QR codes mean?

  • Dynamic QR Code: This is when the scanned code is generated by the seller's module in Transfermovil and already contains the payment information (Available only for those who contract the Bulevar service).

  • Static QR Code: It is the one predefined by the business and in this case the customer must enter the amount to be paid.

6

What should I do to become a member of this service?

You only have to access https://www.transfermovil.etecsa.cu/contratacion and register the data requested for validation. Once accepted, you will receive by email the annex certifying your contract.

7

How do I register in Transfermóvil?

Select the bank you belong to and log in, in the "Configuration" menu, choose the "Register" option, follow the steps for registration and then you will receive an SMS notifying you of the execution of the action.

8

How do I pay for services?

Select the bank to which you belong and log in, in the "Operations" menu, choose the services to be paid such as electricity, water or gas, by simply entering the payment ID into the ATM printing on each of the bills for these services, payment to the National Tax Administration Office (ONAT, for its acronym in Spanish) and fine payment.

Besides, in "Operations" you can transfer cash to another account and pay for telecommunications services such as the monthly nauta Hogar fee and the telephone bill, as well as top up your mobile balance, nauta accounts and propia cards.

9

How can I check my transactions and balances?

Select the bank to which you belong and log in. In the "Inquiries" menu you will be able to know the amount to pay for any service, check your account balance or the last transactions performed, among other queries according to your bank.

10

How do I add accounts?

In the main menu, access "My accounts" and enter the data requested for each one. This option enables transactions between accounts, speeding up processes such as cash transfers, among others.

11

What can I do in the Management menu?

This section will allow you to check out paid invoices and topped up propia cards to perform the payment or top-up operation again, without entering the invoice or card.

It will also let you save bank accounts that are not yours, enabling to make cash transfers.

12

How can I know all the operations performed through Transfermóvil?

In the main menu, in the "Statistics" option, you will be able to see the summary and details of the operations and in the "Details of operations" option, you only have to select your bank and all the actions performed will be shown.

13

How do I request the Freely Convertible Currency (MLC, for its acronym in Spanish) card?

Select the bank you belong to and log in, in the "Configuration" menu choose the option "Account Opening".

14

How do I change the limit?

Select the bank you belong to and log in, in the "Configuration" menu choose the option "Change limits".