OVERVIEW

Monthly fee: It is a fixed amount including the basic fee, extensions and contracted supplementary services.

Consumption: It covers the total amount of local and national long-distance calls, the use of supplementary services and miscellaneous charges for different services such as: equipment installation, repairs, telephone number and location changes, reconnection, among others.

Commission: These are discounts made for different concepts, such as 5% of the telephone credit, payment through Transfermóvil.

Invoiced: It is the sum of the monthly fee, consumption and tax, minus the commission.

Account statement: It is the customer's account status. It appears if there are credits or arrears.

Total to be paid: It is the total amount to be paid.

BREAKDOWN BY SERVICES

Fee breakdown: It shows, separately, the value of the basic fee, the amount of each of the supplementary services contracted and the miscellaneous charges for those services and procedures requested during the month. Finally, the total amount of the monthly fee is specified.

Breakdown per consumption: It shows the amounts corresponding to access to data networks (only for customers with this access), metered local traffic (that which is not included in the bonus) and domestic long distance traffic. At the end, it shows the total consumption amount.

DETAILS

Metered national long distance: It is the detail of each call made to other regions and access to data networks (only for customers with this access). In the case of analog telephone exchanges, the meter reading will be reflected.

Bill due date

It is the obligation of all customers to pay for the services received before the due date of each month, as stated on the bill stub. Failure to receive the Invoice for services provided does not exempt you from the duty to pay by the due date.

The total amount to be paid is composed of a fixed monthly fee and a variable charge that depends on consumption.

Fixed monthly fee: This amount depends on subscribers’ category and is charged for the right to make and receive calls during a one-month period. This fee includes a bonus in minutes for local traffic.

Variable charge: This charge is applied when the call is established and its value depends on the duration of the call and the billable hours in which it is made (calls made by tele-selection and by operators). It is also applied for the receipt of other additional services.

It includes calls made to fixed telephones in the same locality, to the Subscriber information service (113) and to mobile telephones, as well as access to local data networks (only for customers with this access).

It includes calls made from fixed telephones in the same region or among the three regions of the country, and access to national data networks (only for customers with this access).

Sign up for the service -only once- by calling 112 and providing the required personal data and those of the propia card to be used. At the end, the commercial office workers will provide you with a Security Code that you will need to keep for later payments.

No, each user can only register one propia card.

Those of the telephone numbers declared in the registration process, even from other provinces.

To pay the telephone bill, you call 112 requesting this service. The commercial office workers will ask for your ID card number, confirm your name and surname and ask you for the Security Code (which you were informed of at the time of registration) and the telephone number for which you wish to pay the bill.

No, only the total amount due at the time of payment.

Yes.

Every day from 8:30 a.m. to 8:00 p.m.

Cards issued by the Central Bank of Cuba (RED cards) are accepted, which are those of Banco Metropolitano, Banco de Crédito y Comercio (Bandec, for its acronym in Spanish), Banco Popular de Ahorro (BPA, for its acronym in Spanish), Banco Internacional de Comercio S.A. (BICSA, for its acronym in Spanish) and international credit cards authorized in Cuba.

Yes, only the cardholder can make the payment through the card.

No, ETECSA does not make discounts on its services to collaborators’ cards.

Yes, for the use of RED magnetic cards the bonuses applied by each of the banks are between two (2) and five (5) percent on the price of the products or services.

• Invoices payments.
• Equipment and accessory purchase.
• Cards and top-up voucher purchase.
• Direct top-up for mobile phones and Internet accounts.
• Supplementary services.
• Nauta Hogar service.
• Activation of mobile lines and commercial procedures related to mobile services.

The following services are excluded from card payment:

• Repair and defect inspection of equipment.
• Services associated with Alternative Fixed Telephony (TFA, by its acronym in Spanish) terminals.