nauta Hogar  is supported on ADSL technology. It is an authenticated service for navigation access through username and password. A link is enabled for data transmission over twisted pair at the speed allowed by the telephone pair conditions.

The service commercial elements are the payment (currently prepayment) of:

• An activation fee to be paid once.
• A monthly fee which depends on the speed contracted for the link.
• A link supported on twisted pair, which must meet technical conditions allowing the contracted speed configuration.
• A nauta access account with @nauta.com.cu domain name associated with the link, and which will be provided to navigation hours firstly when service is enabled and then, every 1ˢᵗ (first) day on a monthly base.
• The purchase of a terminal (modem) equipment marketed by the company.
• An optional email account with @nauta.cu domain name.

Given that the nauta Hogar service is supported on ADSL technology, the distance between the access equipment supporting the service and the customer’s home, the capacity already set up in these access devices and the telephone service technical conditions (copper pair) are taken into account.

It is necessary:

• A telephone service with the required technical conditions.
• An international nauta account (user@nauta.com.cu). If the customer does not have any, upon execution of the contract it is created one free of charge.
• A terminal equipment (modem). Currently, an ADSL technology modem is used which is marketed with a splitter and a “Quick installation guide” for the customer to install the MODEM in his/her telephone line.
• Moreover, the customer must have the appropriate equipment: a computer (PC) or laptop.

No. It may be someone else who executes the nauta Hogar contract, but the telephone service holder's conformity certificate is required.

It has to be signed by the telephone service holder and the following data must be included:

• The telephone service holder's full name, identity card number, home address and phone number.
• The authorized person's full name, identity card number and home address.

Yes. Provided that the conformity certificate duly signed by the telephone service holder is submitted. It can be a photocopy sent by fax, or a copy of the original signed by the phone service holder.

Yes. Provided that the SPECIAL PROXY is submitted. This PROXY must read that a broad, complete and sufficient special proxy is given and conferred as is legally required and necessary to the person who is present to execute the contract

Yes. Provided that the person to whom a PROXY was given attends jointly with the THIRD PARTY at the moment of the contract execution and provides the SPECIAL PROXY and the conformity certificate duly signed.

No, it is not necessary to have the same residence address.

No. The service cannot be transferred as commercial movement.

Once the contract with ETECSA is executed, the company requires approximately 72 hours to enable the service. After enabling it, the customer will be telephonically notified in order to start using the Internet.

Because it is an authenticated service for navigation access through username and password. The customer must enter nauta account data (USERNAME AND PASSWORD) on the “nauta Hogar” authentication page which is automatically opened when the customer is about to navigate.

It is an international nauta account (user@nauta.com.cu). If the customer does not have any, a nauta account can be configured free of charge upon the contract execution.

The access account is provided with 30, 40, 60 or 120 hours, depending on the contracted speed. They are not accumulative.

These hours are automatically loaded the day on which the service is ready for usage (not the day on which the contract is executed) and then, the 1ˢᵗ (first) day of the month, regardless of the day on which the monthly fee is paid.

When the account allocated hours are used up, the account can be topped up through the established methods by prepaying the additional (traffic) time you wish. The topped up hours are accumulative.

No. They cannot be transferred because it is time that is only included in the nauta Hogar account associated with data link contracted by the customer. When the nauta Hogar service holder uses up this time, the invoiced amount is zero. That time does not represent money and therefore it is not possible.

Yes. The balance transferred to the nauta Hogar account is added to the existing balance from top-ups made to the account. This balance can be used to navigate or pay the contracted service monthly fee.

By topping up the nauta Hogar account. Remember that if you use up the month hours you could navigate at 12.50 CUP/hour. Simply put, if you top up your account with 25.00 CUP, you will have two (2) hours for navigation.

Yes. But if you have already used up the hours allocated in your account, you can use your nauta account balance, if any, or top it up.

On the authentication page, there is a link to the nauta User Portal where  the customer must type his/her username and password associated with the nauta Hogar account and on the information about My Account, you could check out the time available. Access to the User Portal is free of charge. You can also access this portal from the URL: www.portal.nauta.cu

Yes. From the nauta User Portal, you can manage the account and also view the link data (ADSL).

On the nauta User Portal you can check out the use of these hours. You must log in such portal with the username and password associated with the nauta Hogar account. On the “Operation Details” menu, under the “Connections” option, you  choose the current month and check out the “Total Amount” table with a value of $0.00 on the connections made. It means you are enjoying the “hours” allocated in the commercial offer. If you search for connection “details”, the starting and ending time of each session and in the column “Amount” the value of $0.00 are displayed.

The hours allocated in the nauta Hogar account are firstly used up. They are not priced (sessions with amount equal to zero) and, then, the balance you had on your account (sessions with an amount different from zero).

It can be topped up through the same channels currently established for the rest of the permanent nauta accounts:

• Through the online Services
• Using the Transfermóvil application, with a 10% discount
• Using the EnZona application, with a 5% discount
• On the USER PORTAL, by using a top-up voucher having the usage instructions on its reverse.At the commercial offices, directly.
• On Internet from abroad and at the points of sale established in the different countries.

The top-up amount is added to the existing balance on the access account. 

The official web sites with which ETECSA has agreement and from which the nauta account can be topped up abroad:

• Ding
  https://www.ding.com/es/paises/caribe/cuba
• Transfer To
  www.DTOne.com/reloadcuba
• Vox Telecom
  www.csqworld.com
• BOSS Revolution
  www.bossrevolution.com

On the nauta User Portal, on the “Operation Details” menu, under the “Top-ups” option, you can check out details concerned with the date, hour, top-up amount and way through which it was made. Additionally, you can be notified by the relative or friend who topped up or calling to 118, Commercial Information service.

Provided that the topped up nauta account is the access account which is associated with the nauta Hogar service link, you can use the balance available to pay the monthly fee.

You can top up the nauta account from the USER PORTAL following these steps:

• Purchase a top-up voucher.
• Scratch the TOP-UP CODE cover off.
• Access the USER PORTAL from the authentication window.
• On the USER PORTAL, enter the data on the permanent nauta account: USERNAME (user@domain) and PASSWORD.
• Choose the TOP UP ACCOUNT option.
• Type the TOP-UP CODE printed on the voucher.
• Once the top-up is completed, close the session and authenticate yourself again in order to use the service (this action is vital to credit the account with the top-up amount).

At the moment there are 4 top-up vouchers for a value of 50.00, 125.00, 250.00 and 500.00 CUP.

• you top up directly at ETECSA’s commercial office: 2.50 CUP.
• you top up with vouchers: the minimum amount is 50.00 CUP.
• you top up abroad from Internet or at the established points of sale: 240.00 CUP.
• you top up through Transfermóvil: 25.00 CUP.

Yes, you can use other nauta accounts even if they are not associated with the nauta Hogar service. The consumed time is always that of the account which is connected at that moment.

Yes. Once authenticated, i.e. after the customer has started a browsing session, he / she can access the nauta webmail whose address (URL) is http://webmail.nauta.cu and type the username and password of the nauta email account, so you can check out your mailbox.

Yes. It is a broadband link with ADSL technology.

The customer can theoretically do the following:

• send/receive emails
• browse web pages
• read the news online
• listen to music
• download
• watch low-definition videos
• use social networks.

In practice, there are other elements that can decrease the efficient use of speeds. 

The data that are transmitted and/or received (useful information for the CUSTOMER) also include data with signaling information necessary for the operation of the link.

On the other hand, the speed varies in each case depending on:

• The degree of congestion on the target application server.
• The link from the target application to the Network.
• The means of transport provided by the various operators over which the data are transmitted.
• Congestion on the Global Internet network
• The equipment features being used by the customer: Computers (PC) or laptop
• The CUSTOMER’s internal installation
• The automatic updates of software and/or applications installed on their PCs or laptops.

Yes. This change is carried out as long as the technical conditions of the twisted pair support the speed requested by the customer and it has an additional cost of $50.00 CUP.

First you must use up the remaining time of the allocated hours and then you will be able to navigate for 2 hours, since the navigation rate will be 12.50 CUP / hour. Remember that if this account still has time left of the allocated hours, this rate does not apply.

Yes, for example: if you have 30 hours included in your nauta account and you topped it up with 50.00 CUP, the available time shown when you connect is 34 hours, this time will be deducted as the navigation session goes by. Remember that first it is used up the 30 hours and then the time of the topped up balance at the rate of 12.50 CUP per hour.

On the nauta User Portal (www.portal.nauta.cu)  in the Operations Detail in the Connections submenu you can check out that, for example, the time consumed was 01:00:00 (1 hour) and the amount deducted was 12.50 CUP. Remember that access to the nauta User Portal is free of charge.

The customer must prepay:

• The one-time activation fee (installation),
• The monthly fee, which depends on the contracted speed.
• The terminal equipment (modem) marketed by the company.

The customer will be able to pay the monthly fee:

• Through online Services
• Through Transfermóvil, in the Top-up nauta option, activating nauta Hogar .
• From the nauta user portal in the menu "Transfer balance - For nauta Hogar fee, you must recharge the account by the established ways.
• You can also do it in cash at any commercial unit.

Yes. You can pay more than one month.

Yes.

The life cycle is 60 days after the service is OK. When the customer prepays the monthly fee for the offer he/she contracted, the link is activated (enabled) for one month. To continue enjoying the service in the second month, the customer must prepay the fee before the first 30 days, otherwise the link is disabled (blocked) and the service cannot be used from home, although the account can be used from other accesses (fixed rooms, wireless public areas, or another home equipped with link enabled). If the customer does not prepay the fee, after 60 days, the service will be automatically cancelled (link) and the nauta account will be disassociated from the nauta Hogar service.

This means that the nauta account will no longer include the hours on the 1st of each month. You can continue to use it from other accesses (fixed rooms, wireless public areas, or another home equipped with link enabled) but to do so you must have a balance, or top it up.

Yes, but you will not be able to access the User Portal from the nauta Hogar service because the link is disabled due to non-payment.

You will have other ways to access the nauta User Portal:

• From the comfort of your cell phone by activating mobile data (as long as you have the nauta APN configured) you will be able to access free of charge.
• From a fixed room, public wireless area, or another nauta Hogar equipped with link enabled.

Once on the nauta User Portal, you must select the option “For nauta Hogar fee” in the “Transfer balance” menu.

A box will show up with the following information: Current balance of your account / Contracted offer / Link identifying your service / Fee price (tariff) of the contracted offer / Fee record amount (money) destined for the monthly fee payment.

To make the payment you will have to type in the field:

• Amount to transfer for fee payment: amount (money) to be used to pay the monthly fee and which will be deducted from the current balance of your access account.
• Password of your access account.

Afterwards, you must click on the ACCEPT button. You will be shown a box to confirm the operation you are about to perform and if you are sure you will choose the Yes option. You will be automatically notified with a message that the operation has been executed, detailing the amount transferred from the account balance to make the payment of the nauta service fee, and the Current Balance and Fee Record fields will be updated and the service will be paid.

From the User portal, in the “Operations Details” menu, under the Fee Record option, you can view, among other things, information related to your service fee payments. There you will be able to see the summary and the details of the payments with the following information: date on which the payment was made; amount allocated from the access account to make the payment; channel, the way through which the payment was made; Type, which refers to the operation executed. In the Type column, in addition to the fee payment, you can also see whether the service received an interruption bonus or an adjustment, if any.

No. To pay the monthly fee you must first log out (close session) and then access the User portal. Once in the Portal, you must choose the option “For nauta Hogar Fee” in the “Transfer Balance” menu.

Yes. You will be able to pay the monthly service fee from the nauta user Portal by choosing the option "For nauta Hogar fee" in the "Transfer balance" menu, without having to go to the commercial office.

Yes. You can pay more than one month as long as the balance (money) you have in your account is enough. Example: In your nauta account you have 775.00 CUP and your nauta Hogar service contracted has a speed of 1 Mbps whose rate is 375.00 CUP. From the money in the account you transfer 750.00 CUP to pay the monthly fee, so you are pre-paying the nauta Hogar service for 2 months and you have 25.00 CUP left in the nauta account.

In this case, when you check the information in My Account in the nauta Hogar service data, it will appear in the Fee Record that you have 750.00 CUP and in the nauta account in the Available Balance 25.00 CUP.

No. After you transfer the balance of your account to pay the monthly fee, this money will remain in your nauta Hogar service Fee Record.

Example: In your nauta account you have 1000.00 CUP and your nauta Hogar service contracted has a speed of 1 Mbps whose rate is 375.00 CUP. You transfer 625.00 CUP from your account balance to pay the monthly fee. In this case, you have a balance of 625.00 CUP left in the nauta account and 375.00 CUP in the Fee Record to pay for one month of service and a credit of 250.00 CUP for the next month. Next month you should pay only 125.00 CUP.

Yes, as long as the sum of the amount to be transferred and the amount you have in the Fee Record is enough to pay for one month of service. Example: In your nauta account you have 775.00 CUP and your nauta Hogar service contracted has a speed of 3 Mbps whose rate is 1250.00 CUP. In your Fee Record you have 500.00 CUP and you transfer 750.00 CUP from the nauta account using the option "Transfer balance - For nauta Hogar installment". With the transfer, the Fee Record is updated to 1250.00 CUP and therefore, it is enough to pay for one month of the contracted service. The account balance is 25.00 CUP.

Yes, in this case the amount left once the month's service is prepaid remains as a credit in the Fee Record and cannot be transferred back to the nauta account. Example: In your nauta account you have 2525.00 CUP and your nauta Hogar service contracted has a speed of 3 Mbps whose rate is 1250.00 CUP. In your Fee Record you have $00.00 CUP and you transfer 1500.00 CUP from the nauta account using the option "Transfer balance - For nauta Hogar installment". With the transfer, the Fee Record is updated to 1550.00 CUP, 1250.00 CUP of which is used to pay for the month of the contracted service and 250.00 CUP remains in the Fee Record. Next month you must pay only 1000.00 CUP. You have 1025.00 CUP left in the account balance.

ETECSA currently sells MODEMs from TP-LINK and HUAWEI manufacturers:

• TP-LINK model TD-8840T ADSL 2+ and its price is 475.00 CUP.
• TP-LINK model TD-W8901N and its price is 575.00 CUP.
• TP-LINK model TD-W8951 ND and its price is 500.00 CUP.
• TP-LINK model TD-W8968 V5 and its price is 575.00 CUP.
• HUAWEI model HG531 V1 and its price is 475.00 CUP.

Mainly, TD-W8901N / TD-W8951 ND / TD-W8968 V5 /  HG531 V1 models have a wireless interface allowing them to establish a connection with your nauta Hogar service via a wireless network (Wi-Fi) by using any device, while the TD-8840T ADSL2+ model does not have a wireless connection interface.

Yes. Currently, ETECSA markets the MODEM for the nauta Hogar service, but it is the customer's property.

Yes, as long as it is verified that the wired modem delivered by the customer is in good technical condition. In this case, a return/replacement is made for the new modem and the customer will be charged the difference in price between one modem and the other.

THE MODEM is installed by the customer following the steps described and the instructions of the Quick Installation Guide provided together with the equipment when the contract is signed. The MODEM is part of the nauta Hogar service. The customer can also receive assistance through 800 43434, option 3- nauta Hogar.

You should refer to the Quick Installation Guide provided upon contracting and follow the steps described therein. There is a specific guide for each model. ETECSA recommends that you do not install it until you receive the communication that your service is OK.

The ADSL MODEM allows you to transmit and receive data through the telephone line without interrupting telephone communications. This equipment is external to both the user's computer and is connected to it and to the telephone line connector. It is also supplied with the splitter that must be placed in all the extensions of the home to ensure the quality in the reception and transmission of telephone calls.

Yes, it is mandatory because the splitter separates the voice from the data, thus ensuring the quality of voice reception and transmission, avoiding noise and interference in communication. If the Internet link is installed in a connector where only the Internet will be used, and not for making phone calls, then it is not necessary to install the splitter.

ETECSA guarantees 2 splitters in the equipment package.

In ETECSA's commercial network. Its sale price is 37.50 CUP.

By dialing 800 43434, nauta Hogar option 3. You can report interruptions or request service technical support for both service installation and configuration.

By sending an SMS to 114, customers enjoying this service can also report interruptions.  The SMS text to be sent by customers to 114 must have the following structure:

114: Number of the link you want to report: contact phone number

Example: 114:HED150707:52641932

Customer can find the nauta Hogar service link number in the User Portal under Information general.

If the equipment has problems, the customer can go to the commercial office within the first 7 days after buying it. After this period, the customer should take it to the Repair and After-sales Workshop of the territory.

The company only guarantees and is responsible for the operation of the MODEM it markets.

No. The customer should not modify the configuration of the terminal equipment (MODEM-router) purchased to ETECSA. ETECSA may suspend the service when the CUSTOMER does not keep the configuration of the terminal equipment (MODEM-router) and that may affect the networks and/or the services provided by ETECSA. For this particular case, the only exception is the customization made by the customer to his wireless network if he purchases the MODEM with this functionality (MODEM TP LINK TD-W8901N / TD-W8951 ND / TD-W8968 V5 and HUAWEI HG531 V1).

Steps to configure (customize) the wireless network are described in the Quick Installation Guide. It is easy and quick.

TP LINK TD-W8901N and TD-W8951 ND models:

• Enter the MODEM configuration, type in an Internet browser the address 192.168.1.1.1 and then press "Enter". A window will show up where you must type the word "admin" in the Username and Password fields and click on the Login button.
• Once inside the MODEM configuration web site, you must select the "Interface setup" tab and then "Wireless". In this window you will be able to configure your home wireless network to operate in a more secure way.
• In the "SSID" (Service Set Identifier) field you can customize your wireless network by changing the name by which your Wi-Fi network will be identified.
• In the "Authentication Type" field, it is recommended to select: WPA2-PSK. Next, you must enter a strong password in the "Pre-Shared Key" field and then click on the "SAVE" button. The password must be no less than 8 characters in combination (letters, numbers and special symbols).

TD-W8968 V5 model:

• Enter the MODEM configuration, type in a web browser the address 192.168.1.1.1 then press "Enter". A window will show up where you must type the word "admin" in the Username and Password fields. Click on "Login" to enter.
• Once inside the MODEM configuration web site, select the "Basic" option in the "Wireless" menu. Under "Wireless -Basic" you can customize your home wireless network. In the "SSID1" (Service Set Identifier 1) field, enter the name by which your WiFi network will be identified. Click on "Save/Apply" to save your changes.
• In the "Wireless" menu, select the "Security" option. Under "Wireless-Security_Manual Setup AP" you can change the password for your wireless network to make it operate more securely. In the "Network Authentication" field, it is recommended that you select "WPA2-Personal (best/recommend)". In the "Wireless Network Key" field, enter a secure password of at least 8 digits. Click "Save/Aplpy" to save the changes.

HUAWEI HG531 V1 model:

• Enter the MODEM configuration, type in an Internet browser the address 192.168.1.1.1 then press "Enter". A window will show up where you must type the word "admin" in the Username and Password fields. Click on "Login" to enter.
• Once inside the MODEM configuration web site, select the "WLAN" option from the "Basic" menu. In the "SSID" field, type the name by which you will identify your WiFi network. Click on "Submit" to save the changes.
• In the "Basic" menu, select the "WLAN" option. Under "WPA pre-shared key" you can change the password for your wireless network to make it operate more securely. In the "Security" field, it is recommended to select: "WPA2-PSK. Click "Submit" to save your changes.

Important Notice: For added security, you should change the password from time to time, or when you detect inappropriate use of your service by others. Remember to turn off the wireless network using the Wi-Fi button on the MODEM when not in use.

On the back of the MODEM, or on the side depending on the model, there is a button marked with the word WLAN or Wi-Fi.

Yes. You must change the admin password to another secure password. The password must be no less than 8 characters combining letters, numbers and special symbols and must be changed periodically.

It allows you to customize your wireless access point at home and differentiate it from another network nearby.

This is a security measure to protect access to your network. If you do not provide a password you are leaving your network open and therefore, anyone can connect to it and use your nauta Hogar link improperly. The password must be no less than 8 characters long combining letters, numbers, and special symbols and must be changed regularly.

We recommend that your wireless network should be as limited as possible, depending on where you located the MODEM. To regulate the scope of such network, you must perform the following steps:

TP LINK TD-W8901N and TD-W8951 ND models:

• Open the MODEM setting, by typing 192.168.1.1 address in an Internet browser and then, click on “Enter”. A window will show up where you must type “admin” in the Username field and enter the Password. Finally, click on “Login” button to enter;
• Once in the MODEM setting web, you must choose “Interface Setup” tab and then, “Wireless”;
• Search for Transmit Power option in Access Point Settings and choose Low
• Finally, click on “SAVE”.

TD-W8968 V5  model:

• Open the MODEM setting, by typing 192.168.1.1 address in an Internet browser and then, click on “Enter”. A window will show up where you must type “admin” in the Username field and enter the Password. Finally, click on “Login” button to enter;
• Once in the MODEM setting web, you must choose the “Wireless” option and then “Advanced”;
• In “Wireless-Advanced”, you can choose the desire value on the “Transmit Power”  option;
• Finally, click on the “Save/Apply” button.

HUAWEI HG531 V1 model:

• Open the MODEM setting, by typing 192.168.1.1 address in an Internet browser and then, click on “Enter”. A window will show up where you must type “admin” in the Username field and enter the Password. Finally, click on “Login” button to enter;
• Once in the MODEM setting web, you must choose the “Basics” option and then “WLAN”;
• On the “Transmit Power”  option, you may choose a value ranging from 1 and 20 in order to regulate the signal power as you wish;
• Finally, click on the “Submit” button (Save).

ETECSA recommends you to abide by the following:

• Install the MODEM away from equipment that may cause interference such as microwaves and cordless phones.
• Turn off the wireless network through the MODEM Wi-Fi button when you are not using it.
• Connect as few devices as possible simultaneously to avoid slowing down the transfer rate of each.
• Change the username and password of your Wi-Fi to avoid hackers. The password must be no less than 8 characters long combining letters, numbers, and special symbols and must be changed regularly. The initial username and password for the MODEM Wi-Fi network are printed on a label glued at the bottom of the equipment.
• Adjust your wireless network coverage which must be as low as possible. 

Firstly, ETECSA recommends you to customize your wireless network by naming it. Then, enable the MODEM by using the button targeted for this feature (WLAN or Wi-Fi): Afterwards you must:

• Enable the Wi-Fi signal in the device to be connected. The device will detect the access point named by you (remember it can detect others active wireless network);
• Choose the name of your wireless network. You must wait until receiving a notification stating you are connected to your access point or you have an established connection;
• When you select your device's browser or log in to the specific network to which you are automatically connected, the nauta Hogar authentication page will be displayed;
• Enter the login nauta Hogar account information and click on Accept button.

Important Notice: If this device is already browsing, all devices connecting to the network will be able to browse without authentication.

Wireless interface MODEMs (TPLINK models: TD-W8901N / TD-W8951 ND / TD-W8968 V5 and HUAWEI HG531 V1) have a configuration that allows only the nauta Hogar authentication page to be displayed to a single device. This allows that when credentials (username/password) are typed from a device and it manages to authenticate, all devices that are connected to the Wi-Fi can navigate without having to authenticate.

The session associated to such account is automatically shut down within two minutes.

ETECSA recommends connecting as few devices as possible simultaneously to avoid slowing down navigation. Remember that all connected devices share the wireless connection and the speed of your nauta Hogar link.

You can connect any device to your home wireless network (Wi-Fi) whether a laptop, mobile equipment (mobile phones/smart phones) or tablets having this feature. But, you should remember that there are modern and other less modern devices, the latter are generally slower to connect to the Internet. This causes that if both are sharing the connection, most modern devices navigate at the speed of the less modern device.

Yes. There is a feature in the MODEM that allows the MAC filtering (Media Access Control). This allows increasing security and protecting wireless network. To do this, we must know the MAC addresses of the devices to which we want to allow or deny the connection.

In the MODEMs, this option allows up to 8 devices. Remember that to implement filtering we must know the MAC addresses of the devices to which we want to allow or deny the connection.

This is a MODEM feature that allows you to protect your wireless network by access control in which the MAC address is used to discriminate access to the network of each device. Each device has a MAC address (Media Access Control) and is an identifier that corresponds uniquely to a network card or device, something similar to our identity card.

You must abide by the following steps:

TP LINK TD-W8901N and TD-W8951 ND models:

• Open the MODEM setting, by typing 192.168.1.1 address in an Internet browser and then, click on “Enter”. A window will show up where you must type “admin” in the Username field and enter the Password. Finally, click on “Login” button to enter;
• Once in the MODEM setting web, you must choose the “Interface Setup” tab and then “Wireless”;
• Go to MAC Address Filter option, click on “Active”, then you must choose the mode in which you want to configure the filtering and add each MAC and, finally, click on the “SAVE” button.

There are two (2) alternatives in which MAC filtering can be set up:

• Allowing connection to devices added to MAC address list (Allow association - the follow Wireless LAN station(s) association). With this alternative, only added devices have the ability to connect. This mode is useful when we want only certain devices to be able to connect to our WiFi, but, it has the drawback that if we receive guests they will not be able to make use of our network.
• Denning connection to devices added to MAC address list (Deny association - the follow Wireless LAN station(s) association). With this mode any other device may connect, except those in the MAC address list. This is appropriate to prevent connection to a particular device that we know its MAC address, for example, an intruder’s device that connects to our network without permission.

TD-W8968 V5 model: 

• Open the MODEM setting, by typing 192.168.1.1 address in an Internet browser and then, click on “Enter”. A window will show up where you must type “admin” in the Username field and enter the Password. Finally, click on “Login” button to enter;
• Once in the MODEM setting web, you must choose the “Wireless” option and then “MAC Filter”;
• In the “Wireless -- MAC Filter window, on the “MAC Restrict Mode” option, unmark “Disabled” and choose the mode (Allow or Deny) you want to set up the filtering and add each MAC, and, finally, click on Save/Apply button.  

There are two (2) alternatives in which MAC filtering  can be set up:

• Allow. With this alternative, only added devices have the ability to connect. This alternative is useful when we want only certain devices to be able to connect to our WiFi, but it has the drawback that if we receive guests they will not be able to make use of our network.
• Deny. With this alternative, any other device may connect, except those in the MAC address list. This is appropriate to prevent connection to a particular device that we know its MAC address, for example, an intruder’s device that connects to our network without permission.

HUAWEI HG531 V1 model:

• Open the MODEM setting, by typing 192.168.1.1 address in an Internet browser and then, click on “Enter”. A window will show up where you must type “admin” in the Username field and enter the Password. Finally, click on “Login” button to enter;
• Once in the MODEM setting web, you must choose the “Advanced” option and then “Filter”;
• In the “MAC Filtering” window, on the “Rule Name” option, type a rule identifier, for example “Blocked” or “Enabled”, “Source MAC address” add the MAC you want to manage and on “Priority” the number specifying your rule priority, for example “1”, then enable on the “Status” option the “Reject” or “Accept” mode, according to what you want to do and, finally, click on “Submit” to save the setting.  

There are three (3) alternatives in which MAC filtering can be set up:

• Disable. It disables the filtering option for that MAC. It is useful when you want to keep saved the MAC address of a device to which we want to give you temporary access to the Internet, changing only the mode without having to enter the MAC address again.
• Accept. With this mode only added devices have the ability to connect. This mode is useful when we want only certain devices to be able to connect to our WiFi, but it has the drawback that if we receive guests they will not be able to make use of our network. It is a kind of White List
• Reject. With this mode any other device may connect, except those in the MAC address list. This is appropriate to prevent connection to a particular device that we know its MAC address, for example, an intruder’s device that connects to our network without permission. It is a kind of Black List.

Each mode has its advantages and disadvantages. You should choose the one that best suits your needs. Modes are described in the previous question.

You may notice that navigation is slow. In this case, you should check the number of devices (clients) connected to your wireless network.

• TP LINK TD-W8901N and TD-W8951 ND models:

You may enter the MODEM and check out in the menu: Status / Wireless and on this option – Current Connected Wireless Clients number is – you can see which devices are connected. If there are any unwanted devices (intruders) making use of your wireless network, you should immediately change the password and set up MAC filtering (See the question: How do I configure MAC filtering in my MODEM?).

• TD-W8968 V5 model:

You may enter the MODEM and check out in the menu: Wireless / Status info and on this window:  Wireless – Authenticated Stations – you can see which devices are connected. If there are any unwanted devices (intruders) making use of your wireless network, you should immediately change the password and set up MAC filtering (See the question: How do I configure MAC filtering in my MODEM?).

• HUAWEI HG531 V1 model:

You may enter the MODEM and check out in the menu: Maintenance / Diagnose and on this window: WLAN Access Devices Test– you can see on the MAC address column the MAC of those devices connected by clicking on WLAN Diagnose. If there are any unwanted devices (intruders) making use of your wireless network, you should immediately change the password and set up MAC filtering (See the question: How do I configure MAC filtering in my MODEM?).

Recommendations to choose the best place:

• Putting it a high place to have the wireless signals expand downwards and sideways and be sure there are no objects around. Remember that obstacles interference with the signal.
• Place it in the center of the room where you will use it most.
• Keep it away from some devices such as cordless phones and microwaves, as these can interfere with the signal.

It must have the minimum features allowing an optimal use of the service: Ethernet network card interface 10/100 BaseT port RJ 45 or higher installed and configured to allow the connection between the CUSTOMER'S computer and the modem. An operating system from the Windows family superior to Win 95, or from the Linux and Unix family, or any other operating system to be announced in the future. And updated Internet browsers.

The CUSTOMER is responsible for the performance and security of his/her computing equipment (PC).

Usually, PCs are configured for the connection to the network, but you should verify that it is configured. Steps to follow vary depending on the Operating System of each computer (an example for Windows 7 operating system is described in the Quick Installation Guide).

No. ETECSA recommends that you visit the Computer Youth Club website https://www.jovenclub.cu/ for more information, or go to the nearest one in your area, and inquire about the services provided by this institution, among which is the Assistance Service guaranteeing the update not only of browsers but also of the antivirus.

No. Customers can purchase licenses for the antivirus use at the Computer Youth Club. They can also download Segurmática's antivirus and its updates at http://www.segurmatica.cu/

ETECSA recommends that you visit the site of the Ministry of Communications of Cuba http://www.mincom.gob.cu/ which provides links to sites of entities responsible for computing security in the country, such as the Office of Computer Network Security (OSRI) and Segurmática (www.cucert.cu y www.segurmatica.cu) where you can find tools, tips and news that help to make your computer more protected. The current regulations for computing security issues in Cuba are established in Resolution 127/2007, which can be downloaded from the Ministry of Communications website.

The Cuban product Segurmática Antivirus and updates can be downloaded from the website www.segurmatica.cu.

Individuals can also purchase annual licenses for $50.00 CUP at the Computer Youth Club. Visit https://www.jovenclub.cu/ for more information. 

After installing the MODEM according to the Quick Installation Guide, follow the steps below:

• Open the Internet browser you use (Chrome, Mozilla, Internet Explorer) to automatically open the "nauta Hogar" authentication page.
   
• If it does not display the authentication page, type in the browser bar the name of a site (e.g. www.google.com) to display the "nauta Hogar" authentication window.
   
• When the "nauta Hogar" window shows up, type the username (name and domain, e.g. name@nauta.com.cu), the password and click on the OK button.
   
• If you enter the data correctly, a window will open notifying you that "You are connected" with the following information: "User", "Time consumed" and "Time available", as well as the option to "Refresh" and "Logout". This window should be kept open so that the customer can log out when finished browsing.

Important: If you are using the MODEM with WiFi functionality (model TD-W8901N / TD-W8951 ND / TD-W8968 V5 / HG531 V1) and you are already browsing from a computer or device that is connected to the wired or wireless network, another device can connect using the same browsing session without the need to authenticate. Remember to log out when you finish browsing.

You should check your browser settings and allow the use of pop-up windows or elements, or allow more than one tab to open in your browser.

It is advised to close the browser in use and turn off the MODEM. With these actions, the navigation session must be closed and so it does not consume time from the nauta account which was connected.

Navigation can be slow for many reasons, for instance:

• Insufficient space on your computer hard disk. We suggest you to clean the hard disk up and delete the Internet temporary files, etc.
• Bad browser configuration. We recommend to optimize the browser configuration to speed up the Internet.
• A virus has infested the computer (PC). You must install an antivirus and update it often.
• Automatic software updates and/or applications installed on your PC or laptop.
• Many devices connected to the network. If you are using the MODEM with WiFi functionalities (model TD-W8901N TD-W8951 ND / TD-W8968 V5 / HG531 V1).
• We also suggest to search for slow navigation reasons and possible solutions  on the Internet.

For further commercial details of the service, you can call at 118 (ETECSA Commercial Information). To request technical support for the service, call at 800 43434 option 3- nauta Hogar, or by email atencion.usuarios@etecsa.cu

Internet service will be marketed under a special offer in some rural areas taking into consideration the socioeconomic conditions in theses settings and the existing capacities on the network.

The offer consists in:

• Contract a link at a 512/256-Kbp rate whose monthly fee is 125.00 CUP.
• The international navigation nauta account associated with a link will be of 30 monthly hours.
• The (Modem ADSL) terminal equipment purchase will have payment facilities up to 12 installments a year.

Initially the activation fee will not have to be paid given that a promotion of a 100-percent discount from the value for 250.00 CUP will also be applied

its price depends on the types of modems available during the purchase: It ranges from 475.00 cup to 575.00 cup.