You can report fixed telephony and data services for Companies and nauta Hogar for the residential sector.

To report an outage, both fixed and data service, you must send an SMS to the number 114 with the text in this format:

114:Service or link you wish to report:Contact telephone number.

Do not leave a space after the colon [ : ] for the report to be valid.

A/ This data is specified in the contract.

Because this number can vary, some have 4 digits; others have 6. Letters can also vary depending on the territory where the service is installed.

Yes, regardless of the method used to report the service outage, it is always free of charge.

After sending the SMS to 114, you will receive a reply SMS with the report number (folio).

If you send an SMS with wrong data, you will receive a reply message indicating it.

If you have made a mistake, we suggest you verify the numbering before sending another SMS to 114. Once you have sent the message with the report, you will be contacted by a telephone operator to know details of the outage.

Only a maximum of 5 reports per day.

No. If you do so, you will be notified that the service has already been reported.

No. You can report the outage by choosing the most convenient method for you: via telephone (from a landline or cell phone) or via SMS. Whichever option you use will always be free of charge for you.    

The customer will be located by the cell phone number used to send the SMS with the outage report.

No. This is only for Companies and nauta hogar (residential sector) data services.