By accessing nauta User Portal. On this portal, you could:

• Get to know general information on the access account
• Top up your account
• Transfer balance into another account and to pay the nauta Hogar account.
• Create email accounts
• Change passwords
• Get to know details of the operations made (Connections, top-ups, transfers, nauta Hogar service payments).
• Transform an account (this option is only enabled for national Navigation service users with international email account)

Yes, but only if you access from a public Wi-Fi area or nauta Hogar service through the authentication window, without authenticating previously.

If you access through mobile data, access to this portal will not be billed and will also be free of charge.

• From a mobile phone through the nauta APP, activating mobile data or through Wi-Fi network.
• Directly from the service authentication window, in a public Wi-Fi area or from nauta Hogar service

On the portal, you can view:

• My account: It provides general information on the access account: balance and account expiry date, available time and balance, associated email.
• Top up account: It allows topping up the access account by using the code printed on vouchers or other supports.

• Transfer balance: It enables the balance transfer:

Into another nauta account: For this purpose, destination account user name is required.

For the nauta Hogar fee: It is only displayed for nauta Hogar service customers. It allows using the balance of the nauta account associated with this service to prepay its monthly fee.

• Change passwords: It allows changing the access account and @nauta.cu email account passwords.
• Create an email account: This option is exclusively displayed in case the customer has not created the email account under this domain yet.
• Operation Details: It shows statistics of the service use in the last three months, broken down into:

Top-ups: It shows the top-up date, time and amount, as well as the way through which it was made.

Transfers: It shows the transfer date, time, amount and destination account.

Fee record: It is displayed for nauta Hogar service customers. It shows details of the amounts used to pay the nauta Hogar service monthly fee and, bonus due to service interruption and adjustments, if any.

Yes, you should continue until the Welcome page is displayed. This portal runs with a safe communication and hence a security warning is displayed. In addition, we suggest to disable the option related to “Display warning about a site security” on the device browser setting.