• It is a one-time purchase and makes it easy for the customer to memorize the username and password.
• It can be topped up to increase its balance.
• It has an associated international email account @nauta.cu capable to be used from mobile devices.
• These accounts can be topped up through the User Portal with rechargeable vouchers ranging from 50.00, 125.00, 250.00 to 500.00 CUP, via the Transfermóvil App, with a minimum balance of 25.00 CUP, directly at any ETECSA’s commercial office (as of 2.50 CUP) and from abroad through the Internet.

The permanent account is simultaneously enabled when the request is made.

The access account typed in the authentication window allows accessing to both Webmail and Web browsing services; while the email account data are exclusively used to set up the email account on the cell phone or to access Webmail to check the mailbox.

The USERNAME for the permanent access account can never be changed, for that purpose, you will have to open a new account; that is why it is very important that when requesting the service you specify to the salesperson which USERNAME you wish to have.

t is not mandatory to change the password of your account at the first connection, but for security reasons ETECSA suggests costumers to do it and, in addition, to change it periodically.

From the authentication window you can quickly access the USER INFORMATION option without using up connection time and with no need to enter the USER PORTAL, to know your balance, account status and record of the connections made.

Top-ups for these accounts can be made through online Services, Transfermóvil, Enzona, in the User Portal with top-up coupons, directly at ETECSA's commercial unit or from abroad through the Internet at the following sites: www.DTOne.com/reloadcuba/reloadcuba, www.ding.com/es/paises, /caribe/cuba, www.recargasacuba.com, www.csqworld.com.

Minimum amount for vouchers: 50.00 CUP / Transfermóvil App: 25.00 CUP. And directly at any ETECSA’s commercial office: 2.50 CUP. In respect of Internet, it depends on the conditions established by the dealer.

Steps to follow to top up the account from the USER PORTAL:

• Purchase a top-up voucher.
• Scratch off the TOP-UP CODE cover.
• Access the USER PORTAL from the authentication window or from www.portal.nauta.cu
• On the USER PORTAL you have to enter the account data: USERNAME (user@domain) and PASSWORD.
• Select the option TOP UP ACCOUNT.
• Enter the TOP-UP CODE.
• Once the top-up is completed, you have to log out and log in again to use the service (this action is vital for the account to be credited with the top-up amount)

Yes, a balance transfer can be made from the USER PORTAL to another account, but it is not considered a top-up operation and therefore it does not extend the life cycle of the account receiving the transfer. In order for the transfer to be executed, neither of the 2 users involved in the transaction (sender and receiver) can be connected to the browsing service at that moment.

No, the transfer is only effective if you enter the USER PORTAL from the authentication window; you will never be able to transfer balance if you enter the user portal from the browsing.

During the COVID19 confrontation period, permanent nauta accounts do not expire. Under normal conditions, they have a life cycle of 360 days for each recharge made, 330 days active and 30 days not active, valid only for recharging.