Dial 164 for customer care 24 hours a day.

Online Help is the operator service providing 24-hour assistance to Propia service users with regard to: Information on card status and transactions made, as well as attention to service failures. To access to this service, you must dial: 164.

You do not need to buy a new card. You only have to recharge the current one before the expiration of the validity period, which is 9 months after each recharge.

No, in order to top up a card you must first activate it by entering your personal code.

Top-ups can be made:

•     Through Online Services
•     Through Transfermóvil
•     Through the EnZona platform
•     Directly at the ETECSA's commercial offices.
•     By calling the 166 service using top-up coupons.

Values may range from 5.00, 10.00, 20.00, 30.00 and 100.00 CUP.

To check the credit of your card you must dial the symbol # and then 3. This operation is performed after dialing 166 and your personal code.

In order to change the language, you should dial the symbol # and then 2. This operation is made when service indicates that you should dial.

By dialing # 51 after listening to the indication ad to dial.

By dialing, first, the symbol # and, then, the option number you are interested in:
0... Redial.

2... Language selection.

3... Credit inquiry.

5... Online help or assistance.

6… Top-up voucher.

If it is a new card, it is activated after entering the personal code for the first time. If it is a used card, its usage time starts to be measured after entering the code personal after each top-up.

If you still have credit on it, you can use it for up to 9 months after activating it.

A new card that has never been used becomes invalid after the expiration date printed on the back of the card. After its activation, the card has a 9-month validity period during which it can be recharged. If it is recharged before this period the lifetime is extended for another 9 months and so on

Up to 9 months after its activation

Up to 9 months after its activation

There is no limit to top-up. The user may deposit any amount he/she wishes.

Yes, because you prepay money to be used up on phone calls for 9 months.

No, it is not; but if you dial it, this allows you to establish communication with the desired number more quickly.

Only 3 times. In order to access the service again, you must hang up the phone and try again.

You can make up to 3 calls or queries without logging out from the system.

There are two ways:

- By dialing # 3 which, in addition to your card balance, notifies you about its deadline.
-           By dialing # 5 or 164 (Online Help) to be informed by the operator.

Yes. In order not to lose the balance, you must top up the card before the date you hear in the recorded announcement related to option #3.