nauta rate reduction
Promotion of the permanent nauta accounts for international navigation from December 1st to January 10th, 2022.
Frequently Asked Questions:
1- What does the promotion of permanent nauta account consist of?
A/ International navigation through the permanent nauta accounts will have a promotional rate of 6.25 CUP per hour for navigation from December 1st to January 10th, 2022.
2- From where can users enjoy this promotional rate of 6.25 CUP/hour?
A/ From wireless WIFI_ ETECSA areas, Computer Youth Clubs, Post office rooms, nauta Hogar and from other Internet access areas where there are no restrictions to use the permanent nauta account with domain @nauta.com.cu.
3- Are there limited hours to enjoy the promotional rate in public areas and through nauta Hogar?
A/ There are not limited hours for the promotional rate applied to the permanent nauta account, so it can be enjoyed 24 hours a day from December 1st to January 10th, 2022 from any access.
4- Does the 50% promotion of the permanent nauta account apply to the national navigation accounts?
A/ No, only for international navigation accounts, those with @nauta.com.cu domain.
5- Does the promotion apply to temporary nauta accounts (cards)?
A/ No, the promotion only applies to permanent nauta accounts with @nauta.com.cu domain.
6- If my balance is 25.00 CUP in my permanent account, how long will I be able to navigate with this promotional rate?
A/ You will be able to navigate 4 hours, since the promotional rate is 6.25 CUP per hour.
7- During this promotion, are the top-up vauchers, direct top-ups and international top-ups sold at half price?
A/ No, the top-ups maintain the same price. This promotion is for the navigation of permanent nauta accounts with @nauta.com.cu domains, which will have a 50% discount of its price (6.25 CUP per navigation hour) as of December 1st to January 10th, 2022.
8- What are the ways to top up the nauta account?
- Through the Transfermóvil and EnZona payment applications.
- Through the nauta user portal, by using the top-up vauchers (you can purchase them with the nearest Telecommunications Agent).
- From abroad, family and Friends can top up nauta through the Internet.
9- Which are the websites from abroad to top up the nauta account?
A/ The official websites with which ETECSA has an agreement and from which you can top up the nauta account from abroad are the following:
- Ding
https://www.ding.com/es/paises/caribe/cuba
- Transfer To
- Vox Telecom
10- How can I know that my nauta account received an international top-up?
A/ In the nauta User Portal on the “Operations details”/ Top-ups” menu you can check out the details of date, time, amount of the top-up and the way it was done. You may also be notified by the relative or friend who made the top-up, or by calling 118, Commercial Information Service.
For specialized attention contact us through the virtual assistant.
